Terms and Conditions of Enrolment

By booking an Alliance Française Auckland French lesson you agree to the following terms & conditions and enter into a contract with the Alliance Française Auckland.


Conditions of enrolment

Current student membership is required for enrolment on any course. Payment of the student membership fee

entitles you to a year’s student membership of the Alliance Française Auckland, which gives you access to a wide

variety of services, as outlined on our website. It is not refundable.

The Alliance Française reserves the right to divide, combine or cancel any class, should it be deemed necessary.

Payment and fees

Group lessons:

● Fees are due before the start of the term. You will be charged an additional 10 per cent if you have not paid

within the first 2 weeks of the term.

● If a course does not reach a minimum number of 5 students or is for some other unavoidable reason

cancelled by the Alliance, the fee will be refunded in full.

Private and Skype (online) lessons:

● Each lesson must be arranged and paid for in advance. You and the teacher must agree upon a specific

date and time via e-mail.

You can choose to pay by internet banking or in person by EFTPOS, cash, cheque or credit card (a 2% credit card

charge will apply).

Withdrawal/ Cancellation policy

Group lessons:

● If you wish to withdraw, please inform us by email more than a week before the course is due to start.

● If you wish to withdraw within three weeks (i.e. within the first three classes) after the beginning of the

course, you will be entitled to a 50% refund of course fees, provided that we are advised immediately.

● The Alliance Française applies a strict no refund policy for any student who withdraws more than three

weeks (i.e. after the first three classes) of the course.

Private and Skype (online) lessons:

● Cancellation of any lesson must occur more than 24 hours prior to the scheduled lesson time. Failure to

notify Alliance Française Auckland of a lesson cancelation prior to 24 hours before the scheduled lesson

time will result in a full fee being charged for the lesson. All notification must be done by email and sent to

both the Alliance Française Auckland Administration (information@alliance-francaise.co.nz) and the teacher.

● If you arrive or log in more than 15 minutes after the scheduled start of the lesson it will be considered an

untimely cancellation and no refund will be given. We do not consider technical problems as providing a

valid exception to this provision in the case of Skype lessons.

● Alliance Française Auckland will not be held responsible for any connection or technical difficulties during

the lesson that are not directly within our control.

● Alliance Française Auckland is not responsible for the quality of your internet connection or any related

problems e.g. if the Skype video call updating slowly affects your lesson.

● In the event of Alliance Française Auckland experiencing technical problems at the time of a scheduled

lesson and we are unable to provide our regular services, we will arrange for a make-up lesson at the

earliest convenience for both student and teacher but no refund shall be given.

● The termination of the lessons are considered as force majeure in any of the following cases:

○ Extremely bad audio quality,

○ Disruption of the internet on either side of the lesson,

○ Disruption of the Skype service.

In case of force majeure, if more than 30 minutes are completed, the whole lesson will be considered as completed.

All lessons purchased from Alliance Française Auckland are valid for one year from the date of purchase.

Class duration

Private and Skype (online) lessons:

● All classes must start on time and end promptly after 60 minutes.

Student equipment/ Software responsibility

Group lessons:

● The majority of our group lessons require students to have their own textbook, pen and papers. The

textbook used for our regular courses is on sale at the Alliance reception desk.

Skype lessons:

● Before the first lesson you are required to properly install Skype on your computer. In order to be able to

participate in our lessons, you must create a Skype account and add our teacher to your contact list.

● All students are responsible for ensuring they have a working high speed internet connection, Skype user

ID, headset and microphone at the time of their lesson. If there are technical problems on the student’s side

at lesson time, it is not the responsibility of Alliance Française Auckland or any of our affiliated companies or


● We are based in New Zealand, but you may not be. Be aware that our time zone may differ when you

request a lesson. It is your responsibility to ensure that you are connected at the correct time.


Under exceptional circumstances, credits may be considered.

● For urgent medical reasons affecting you or your close family members (medical certificate may be


● Credits will only be issued if we have been informed beforehand in writing and will be valid for the term

specified on the letter of credit.

● Classes paid for with a credit note cannot be re-credited.

Exclusion of liability

● Alliance Française Auckland cannot be at any time held responsible for any damage caused by the

performance or inadequacy of the services of any third party (e.g. Internet, Skype)

Personal Information - Storage and Access

● Your personal details will be kept secure in our database.

● You may view or change this information at any time.

● Your information may be accessed by our staff for the operations of the Alliance Française Auckland.

● Your email address and contact numbers may be accessed by your teacher(s).

● Your information will not be shared with other students or outside agencies without your consent.