Terms And Conditions
By purchasing an Alliance Francaise Auckland (“AFA”) product, you agree to the following terms & conditions and enter into a contract with AFA.
PLEASE READ THE INFORMATION BELOW CAREFULLY
1. DEFINITIONS OF GROUP CLASSES
The expression “Group Classes” means the complete course offering of AFA, including Term-long courses (9-11 weeks duration), Mid-term
courses (joined in the 5th week of a Term-long course), Intensive courses, Children’s Holiday programmes, DELF/DALF Preparation courses, and
Workshops (held over 1 or 2 days).
2. REGISTRATION & MEMBERSHIP REQUIREMENTS FOR ENROLMENT
Current membership of AFA or student registration with AFA is required for enrolment to any courses except:
- Intensive courses ,
- Children Holiday programmes,
- DELF/DALF Preparation courses,
- Workshops (held over one or more days).
3. PAYMENT & COURSE CHARGES
- Course fees are accepted for lessons within the period specified at the time of payment
- All lessons must be arranged and paid for in advance
- For students under 18 years of age at the time of enrolment, all bookings must be confirmed in writing by the student’s parent or legal guardian
Payment may be effected online, in person by EFTPOS, cash, personal cheque or credit card. Direct credit via internet banking may also be
4. WITHDRAWAL, CANCELLATION & REFUND POLICY FOR GROUP CLASSES
Courses will run subject to a minimum number of participants. AFA reserves the right to cancel a class in case of insufficient number
- Should AFA cancel or be unable to offer a scheduled course for any reason, AFA may either provide a suitable alternative course or refund the course fee in full.
- Withdrawals after payment of a group course result in forfeiture of the course fees.
- AFA applies a strict no credit policy.
5. WITHDRAWAL, CANCELLATION & REFUND POLICY FOR PRIVATE LESSONS
In the case of Private Lessons, Private Distance Learning lessons or Catch-up lessons students may notify AFA in writing including by email
not less than 72 hours before the scheduled lesson time requesting a postponement of the lesson and AFA may at its sole discretion and
convenience endeavour to reschedule.
- Failure to respect this 72 hour cancellation notice will result in the counting of the missed lesson as billable.
- Failure to attend or obtain a rescheduling will result in forfeiture of course fees.
If a student is late for a scheduled Private, Distance learning or Catch-up lesson, the lesson time will not be extended beyond the
pre-arranged finish time and the full lesson fee shall be charged.
All pre-paid lessons are valid for one year from the original date of purchase. AFA applies a strict no-refund policy for unused hours.
6. ADDITIONAL TERMS & CONDITIONS FOR PRIVATE DISTANCE LEARNING LESSONS
Should AFA experience technical disruption at the time of a lesson preventing provision of the scheduled session, a “make-up” lesson will be arranged at the earliest convenience for student and AFA but no refund shall be available.
AFA is not responsible for the quality of student’s internet connection, equipment quality or related issues.
Student is required to correctly install Skype or other Distance Learning application as specified and agreed with AFA, and provide the
relevant details to AFA administrator in advance of the lesson (mailto:email@example.com).
Student is responsible for ensuring they have a working high-speed internet connection, relevant user account and ID, and suitable headset
and microphone for each Distance Learning session.
Should student be located in a different time zone from NZST, student is responsible for ensuring they are available at the correct
prearranged time relative to NZST.
A Distance Learning session shall be considered terminated by force majeure should the session be disrupted by very bad audio quality,
internet disruption on either side of the session or instability of the Distance Learning application’s platform.
In case of force majeure, if more than 75% of the session has been completed, the whole lesson is deemed completed. If less than 75% of the
session has been completed, any shortfall of time will be made up by a credit on account.
7. ALL COURSE COSTS
- All prices published by AFA are the total course cost and include Goods and Services tax of 15%.
All prices published by AFA do not include the cost of the purchase of the books which are required for the group courses; the students can
buy them at AFA or elsewhere, as long as they get one for the course.
8. CLASS AVAILABILITY, STUDENT PLACEMENT & ACADEMIC PROGRESSION
AFA shall determine class placement of a student and student academic progression at its sole discretion. The availability of places in any
advertised course is subject to enrolment, on a first come, first served basis.
- AFA may propose to the student a language level test to determine class placement.
9. PERSONAL INFORMATION
Subject to the provisions of the Privacy Act, 1993, personal information collected by AFA either during the application process or
subsequently may be stored and used for the purpose of administration, shared with AFA organisations and exploited for the purposes of
promotion and publicity. AFA may use photographic images taken during AFA classes and social activities for publicity purposes.
detail, please click here.
10. ACCEPTANCE OF TERMS & CONDITIONS, SCHOOL RULES
By applying for membership, student registration or enrolment to an AFA programme, the student accepts these terms & conditions and any
rules published or subsequently amended by AFA, or any additional regulations established by AFA.
Breach of any of these terms & conditions, or any AFA rules or regulations by the student, or failure to comply with New Zealand law may
result in suspension or expulsion of the student by AFA and consequential forfeiture of fees. No refund shall be given.
11. PROBLEM RESOLUTION AND GOVERNING LAW
If a dispute arises, an AFA Problem Resolution form is available for AFA reception. It is the responsibility of the student to seek to
resolve the matter with the staff member concerned. Such discussion should not be conducted during any lesson.
- If the student feels the matter remains unresolved, an appointment may be requested with the AFA Director.
- In the event that the AFA Director is unable to resolve the matter, you may contact your solicitor.
These terms and conditions shall be governed and construed in accordance with the laws of New Zealand and the parties submit to the
non-exclusive jurisdiction of the courts of New Zealand for the resolution of any disputes that may arise.
12. NO LIABILITY
AFA does not accept liability in contract or in tort nor will pay any compensation in respect of any person or property for any injury,
damage, loss, delay, additional expense or inconvenience caused directly, or indirectly by events beyond its control, whether at AFA’s
premises or during any AFA social or cultural event of activity. You indemnify us against any claim made against ourselves which may arise
as a result of your actions. AFA is not responsible or liable for breach of any law or regulation by you.
13. RIGHTS RESERVED
AFA reserves the right to vary course and event details, prices and dates without notice and shall not be liable if scheduled courses or
contracted services cannot be delivered.
AFA may alter any of these terms and conditions without notice at any time, and deny enrolment to any person without explanation.