Terms And Conditions


By purchasing an Alliance Francaise Auckland (“AFA”) product, you agree to the following terms & conditions and enter into a contract with AFA.

PLEASE READ THE INFORMATION BELOW CAREFULLY

1. DEFINITIONS OF GROUP CLASSES

The expression “Group Classes” means Term-long courses (9-11 weeks duration), Mid-term courses (joined in the 5th week of a Term-long course), Intensive courses, Children’s Holiday programmes, DELF/DALF Preparation courses, and Workshops (held over 1 or 2 days)

2. REGISTRATION & MEMBERSHIP REQUIREMENTS FOR ENROLMENT

Current membership of AFA or student registration with AFA is required for enrolment to:

  • Term long courses ( 9 to 11 weeks long),

  • Mid-term courses (joined on the 5th week of the term - 5 weeks long),

  • Private courses (including Private Distance Learning courses),

  • Catch-up lessons organised by AFA with one teacher and one or more students

This requirement may be waived by AFA to permit a non-member who is also not a registered student to purchase one single private lesson (up to one hour) within a calendar year.

 

Current membership of AFA or student registration with AFA is not required for enrolment to:

  • Intensive courses ,

  • Children Holiday programmes,

  • DELF/DALF Preparation courses,

  • Workshops (held over one or more days).


3. PAYMENT & COURSE CHARGES

  • Course fees are accepted for lessons within the period specified at the time of payment

  • All lessons must be arranged and paid for in advance

  • For students under 18 years of age at the time of enrolment, all bookings must be confirmed in writing by the student’s parent or legal guardian

  • Should AFA in its sole discretion permit a student to commence a course before payment in full is received, in no such case shall the student be permitted to attend class beyond 2 weeks after the course commencement date. Furthermore, any payment or part payment received later than 2 calendar weeks after the commencement date is liable to a 10% surcharge.

  • Payment may be effected online, in person by EFTPOS, cash, personal cheque or credit card. Direct credit via internet banking may also be accepted.

4. WITHDRAWAL, CANCELLATION & REFUND POLICY

 

Group classes :

  • Should AFA cancel or be unable to offer a scheduled course for any reason, AFA may either provide a suitable alternative course, refund the course fee in full or keep it as a credit.

  • If a student withdraws 8 consecutive days or more before the commencement date of an AFA course, AFA will offer either a credit on account of the course fee or a refund of the course fee (NB AFA membership or student registration fees are non-refundable).

  • If a student withdraws less than 8 consecutive days, but prior to the commencement date, AFA will offer a credit on account of the course fee.

  • Withdrawals after the commencement date result in forfeiture of the course fees.

  • AFA applies a strict no credit for missed classes policy.

 

Private tuitions :

  • In the case of Private Lessons, Private Distance Learning lessons or Catch-up lessons students may notify AFA in writing including by email not less than 24 hours before the scheduled lesson time requesting a postponement of the lesson and AFA may at its sole discretion and convenience endeavour to reschedule and offer a credit on account.

  • Failure to attend or obtain a rescheduling will result in forfeiture of course fees.

  • If a student is late for a scheduled Private, Distance learning or Catch-up lesson, the lesson time will not be extended beyond the pre-arranged finish time and the full lesson fee shall be charged.

  • All pre-paid lessons, including credits on account, are valid for one year from the original date of purchase. AFA applies a strict no-refund policy for unused hours.



5. ADDITIONAL TERMS & CONDITIONS FOR PRIVATE DISTANCE LEARNING LESSONS

Should AFA experience technical disruption at the time of a lesson preventing provision of the scheduled session, a “make-up” lesson will be arranged at the earliest convenience for student and AFA but no refund shall be available.

AFA is not responsible for the quality of student’s internet connection, equipment quality or related issues.

  • Student is required to correctly install Skype or other Distance Learning application as specified and agreed with AFA, and provide the relevant details to AFA  administrator in advance of the lesson (mailto:information@alliance-francaise.co.nz).

  • Student is responsible for ensuring they have a working high-speed internet connection, relevant user account and ID, and suitable headset and microphone for each Distance Learning session.

  • Should student be located in a different time zone from NZST, student is responsible for ensuring they are available at the correct prearranged time relative to NZST.

  • A Distance Learning session shall be considered terminated by force majeure should the session be disrupted by very bad audio quality, internet disruption on either side of the session or instability of the Distance Learning application’s platform.

  • In case of force majeure, if more than 75% of the session has been completed, the whole lesson is deemed completed. If less than 75% of the session has been completed, any shortfall of time will be made up by a credit on account.

6. CREDITS

  • Any lesson paid for by a credit on account cannot be re-credited

7. ALL COURSE COSTS

  • All prices published by AFA are the total course cost and include Goods and Services tax of 15%.


8. CLASS AVAILABILITY, STUDENT PLACEMENT & ACADEMIC PROGRESSION

  • AFA shall determine class placement of a student and student academic progression at its sole discretion. The availability of places in any advertised course is subject to enrolment.

9. PERSONAL INFORMATION

  • Subject to the provisions of the Privacy Act, 1993, personal information collected by AFA either during the application process or subsequently may be stored and used for the purpose of administration, shared with AFA organisations and exploited for the purposes of promotion and publicity. AFA may use photographic images taken during AFA classes and social activities for publicity purposes.

  • AFA is committed to protecting the privacy and confidentiality of our students’ personal information. To read our Privacy Policy in more detail, please click here.

10. ACCEPTANCE OF TERMS & CONDITIONS, SCHOOL RULES

  • By applying for membership, student registration or enrolment to an AFA programme, the student accepts these terms & conditions and any rules published or subsequently amended by AFA, or any additional regulations established by AFA.

  • Breach of any of these terms & conditions, or any AFA rules or regulations by the student, or failure to comply with New Zealand law may result in suspension or expulsion of the student by AFA and consequential forfeiture of fees. No refund shall be given.

11. PROBLEM RESOLUTION AND GOVERNING LAW

  • If a dispute arises, an AFA Problem Resolution form is available for AFA reception. It is the responsibility of the student to seek to resolve the matter with the staff member concerned. Such discussion should not be conducted during any lesson.

  • If the student feels the matter remains unresolved, an appointment may be requested with the AFA Director.

  • In the event that the AFA Director is unable to resolve the matter, you may contact your solicitor.

  • These terms and conditions shall be governed and construed in accordance with the laws of New Zealand and the parties submit to the non-exclusive jurisdiction of the courts of New Zealand for the resolution of any disputes that may arise.

12. NO LIABILITY

  • AFA does not accept liability in contract or in tort nor will pay any compensation in respect of any person or property for any injury, damage, loss, delay, additional expense or inconvenience caused directly, or indirectly by events beyond its control, whether at AFA’s premises or during any AFA social or cultural event of activity. You indemnify us against any claim made against ourselves which may arise as a result of your actions. AFA is not responsible or liable for breach of any law or regulation by you.

13. RIGHTS RESERVED

  • AFA reserves the right to vary course and event details, prices and dates without notice and shall not be liable if scheduled courses or contracted services cannot be delivered.

  • AFA may alter any of these terms and conditions without notice at any time, and deny enrolment to any person without explanation.